How can we help?
Guides to the app, our policies, safety and your first class, and answers to the questions we're asked most.
Help topics
- Your first classBooking a trial, what to bring and finding the studio
- Using the appBooking, waitlists, sharing a package and your bookings
- PoliciesCancellations, package validity and opening offers
- SafetyThe safety rules and what to wear and bring
- Promotions and paymentPrices, packages and current offers
- Studios and getting hereAddresses, MRT exits and walking videos
- ContactWhatsApp, email and studio addresses
Questions we're asked most
Tap a question to see the answer.
I've never done Pilates. Where do I start?
Start with a Foundational class if one runs at your studio: it's a beginner-friendly group class where you learn the reformer set-up, breathing and movement principles. Then take Beginner classes for your first 10 or so sessions. Your first class
How do I book?
Use the SG Pilates app (iPhone and Android) or the online schedule. For your first class, WhatsApp us on +65 9366 2889 and we'll set up your trial. How to book in the app
What's the cancellation policy?
Cancel or change a class at least 24 hours before it starts, in the app. Within 24 hours we can't make changes, and the credit is forfeited. Cancellation policy
What if the class is full?
Join the waitlist: tap Add to Waitlist in the app. If a spot opens, you're added automatically and get an email, and your credit is only used then. How the waitlist works
Can I bring a friend?
Yes. One booking can include up to 4 people, using credits from your package, and you can share your package with friends and family. Booking for friends
How do I unlock all studios?
Opening-offer packages are valid only at the studios named in the offer. To use yours at every SG Pilates studio, share a post about SG Pilates on Instagram or Xiaohongshu and send us a screenshot on WhatsApp; we'll unlock all studios for you. Opening-offer packages
How much is a trial class?
A group trial class is $21.80. A private trial is $76.30 for one person, $98.10 for two or $130.80 for three. Class packages start at $325.91 for 10 classes. All prices include GST.
What should I wear and bring?
Slightly tight-fitting workout clothes, anti-slip socks (required), a water bottle and a towel. What to bring
Can I join if I'm pregnant?
Our group classes aren't suitable during pregnancy. WhatsApp us to book a private class instead. Pregnancy and safety
How do I find my studio?
Every studio is near an MRT exit. Each studio page has the address, the exit to take and a short video of the walk to the door.
Still stuck?
WhatsApp us and we'll help.